What to expect.
Start to finish.

Before your visit

Booking and getting ready.

1. Book by phone or text at 253-528-8224, or get your free estimate online and pick a day.
2. The day before, we text you the time window and who’s coming.
3. You don’t have to be home. We don’t keep keys: most customers are home to let us in, or leave a door code or lockbox.
4. Pick up everything off the floors: clothes, toys, shoes and boxes. If there are just a few things, we’ll pick them up. If an area has a lot, we skip it and tell you which areas we skipped and why. The price stays the same. Tell us about pets.
5. Supplies are your choice: we bring ours, or use yours.

Your first visit

Step by step.

1. We confirm the day before. You get a text with the time window and the name of who’s coming.
2. We knock and say hello. We walk through the house with you, or follow your notes if you’re out.
3. We clean top to bottom. Dusting first, then floors, with the same steps in every room.
4. We check it with you before we leave. You pay after, by the card link we text you, Zelle, Apple Pay, or cash.

Careful in your home

What we always do.

• Floors dry, rugs back.We make sure floors are dry and rugs and mats are back in place before we leave, so nothing’s slippery.
• Your things stay put.We don’t move or open medicine, mail, papers, or valuables. We clean around them.
• Pets stay safe.Tell us where they’ll be and we’ll keep doors and gates the way you like.
• No photos of you, ever.We only share before-and-after photos of a home with the owner’s OK.
• No ladders.We clean everything we can safely reach. If something’s up high, tell us and we’ll talk about it.
• Locked up the way you asked.Doors locked, lights off, alarm set, if that’s what you want.

Changing plans

If something comes up.

1. Change or cancel for free up to 48 hours before your visit.
2. Inside 48 hours, there’s a $99 late-cancellation fee.
3. If we can’t get in, we call and text you and wait up to 60 minutes (30 if we can’t reach you). After that, it counts as a late cancellation.
4. If we ever have to cancel, you’re never charged.

Our guarantee

We stand behind our work.

If something’s not right, we make it right.

1. Missed something? Tell us within 48 hours and we come back and fix it, free.
2. If we still can’t make it right, you don’t pay for the parts that weren’t done right.
3. If our team breaks something, we tell you right away, before you find it, and we repair it, replace it, or pay for it, up to $500.